Placyn Homes support

Sign in and saved homes

Use the same sign-in account on the app and homes.placyn.com to see your saved homes and searches. If Apple hides your email, it may create a separate account from your existing Google or email sign-in. Contact support before moving an active buyer file.

Notifications

Open Account → Notifications in the app. Turn on the types of alerts you want, and check that this iPhone is connected. Also allow notifications in iPhone Settings → Notifications → Placyn Homes. Focus modes and notification settings can silence or delay an alert.

Messages and tours

Use Inbox to message your assigned agent. A tour request is confirmed only when your agent confirms the appointment. If a time-sensitive message is not arriving, call your agent.

Delete your account

In the app, open Account → Delete account → Request deletion. We will complete your request within 7 days and send confirmation to your account email. The app shows your request status and due date.

This removes your shared home-search account and associated personal app data, including saved homes, searches, messages, and uploads. Access to the website and buyer Portal also ends. Records we are required to retain for a transaction are handled separately. Requesting deletion does not cancel a signed agreement or a scheduled tour.

Report a problem

Include your app version, iPhone model, and what happened. Screenshots can help; remove private client information first. Never send your password, verification codes, or financial account numbers.